Resources & FAQs

Clear answers.
Confident next steps.

Find answers about clinic access, product search, checkout, saved carts, repeat ordering, and pharmacy responsibilities.

01 / Understand the journey

How CoreLink works

Explore four steps: request access, browse products, complete checkout, and review or reorder.

Explore the process
02 / Prepare your practice

Clinic access

See who CoreLink serves and share the essentials to begin an access inquiry.

Get started as a clinic
03 / Know what to review

Catalog information

Explore practice focus areas and the product details to check through your approved account.

Explore catalog guidance
Your questions, answered

A clearer view of
the whole process.

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32 answers across all topics

Clinic access

Can sexual health practices request access?

Yes. Select Sexual health in the clinic focus field when requesting access. Available products, pricing, and pharmacy options are accessible through your approved account and depend on pharmacy requirements.

Who is CoreLink designed for?

CoreLink serves qualified wellness, peptide, hormone health, sexual health, and medical weight management practices, alongside aligned longevity and functional or integrative clinics. Available products and pharmacy options depend on account approval and pharmacy requirements.

How do I request clinic access?

Start with the clinic access inquiry. Share your clinic name, contact details, practice focus, and city and state. CoreLink can then review the inquiry and guide the qualification and onboarding process.

Request clinic access
Does submitting an inquiry activate my account?

An inquiry starts the review process. Access follows qualification and onboarding; submitting a request does not automatically approve an account or guarantee product availability.

What should my team have ready for onboarding?

Have your clinic and primary contact information ready, along with your practice focus and service location. Additional practice, prescriber, or account documentation may be requested during qualification. Your team will receive guidance on the requirements that apply.

Catalog & pricing

How can I search and filter products?

Search by product name and filter by category, route, or medication in the portal. Review the product details, pricing for your account, and available shipping information before preparing an order.

Can I see specific products and prices on the public website?

The public categories page introduces practice focus areas. Sign in to your approved account to review available products, pricing for your account, and pharmacy information.

Explore practice focus areas
What details should I review before choosing a product?

Review the product name and form, strength or concentration, package size, pricing for your account, pharmacy information, and available shipping details. The prescribing clinician remains responsible for clinical suitability.

Are all categories available to every clinic?

Available options can vary with the account, pharmacy partner, location, and applicable requirements. Confirm the information provided for your approved account before moving forward.

Does CoreLink recommend treatments or doses?

Clinical assessment, treatment selection, dosing, and prescribing remain the responsibility of the clinician. CoreLink supports the product catalog and ordering tools. It does not provide medical advice.

Ordering & payment

Can I save a cart for repeat ordering?

Yes. Save commonly ordered items in a named cart and load it when preparing a new order. Review quantities, current pricing, and your shipping address before submitting.

Can I reorder from a previous purchase?

You can load a previous order into checkout. Review the current product information, quantities, pricing, and shipping address. Each repeat purchase is a new order subject to pharmacy review and acceptance.

How do I submit prescription information?

Your onboarding team and responsible pharmacy will explain the required information and submission channel for your orders. Licensed clinicians remain responsible for prescribing decisions, and the pharmacy reviews prescriptions.

Is there a fee to use CoreLink?

Contact CoreLink at info@corelinkpharm.com to confirm the fees and terms that apply to your clinic or pharmacy arrangement before proceeding.

How do cancellations and refunds work?

Options depend on the order stage and applicable pharmacy and payment terms. Contact CoreLink support for help directing your request to the responsible team. A request does not establish eligibility for cancellation or a refund.

What does the ordering process look like?

Request access and complete the account review, browse products and pricing, review your cart and complete checkout, then use order history and saved carts to prepare repeat purchases. Each order remains subject to pharmacy review and acceptance.

View the complete process
Who reviews and dispenses the prescription?

The participating licensed pharmacy retains responsibility for prescription review, preparation, labeling, and dispensing. The clinician retains responsibility for clinical decisions and prescribing.

How do I select a payment method at checkout?

Select a saved payment card or add a new one, choose your shipping address, and review the displayed order total before submitting. For questions about payment timing, contact CoreLink support and review the terms that apply to your order.

Can an order be changed or cancelled?

Change and cancellation options depend on the order stage and the responsible pharmacy’s applicable terms. Use the support instructions associated with your account or order to request a review. A request does not guarantee a change or cancellation.

Fulfillment

How long does fulfillment take?

Timing depends on pharmacy review, the product, preparation requirements, availability, and shipping arrangements. Confirm the information for the specific order. CoreLink does not promise a universal turnaround or delivery time.

Who handles shipping?

The responsible pharmacy manages shipping as part of its fulfillment role. Destination, handling requirements, and shipping options depend on the pharmacy and order. Contact the responsible pharmacy for shipping or delivery questions.

How can my team check an order’s progress?

View dashboard order summaries, review current and past orders, and open, print, or download order details. Contact CoreLink for account or platform questions and the responsible pharmacy for fulfillment questions.

Are pharmacy services available in every state?

Service areas vary by participating pharmacy and applicable requirements. Confirm coverage for the relevant clinic and fulfillment destination before submitting an order.

Account & support

Which account roles does CoreLink support?

CoreLink supports Client Admin and Client User accounts. During onboarding, the team will explain the tools and permissions available to each role.

How do I contact CoreLink support?

Email info@corelinkpharm.com for account access, product catalog, checkout, or platform questions. Prescription and dispensing questions belong with the responsible pharmacy. Please do not include patient information.

Where do existing users sign in?

Sign in at login.corelinkpharm.com with your existing account. For account access or platform assistance, email info@corelinkpharm.com.

Open the portal
Should patient information be included in a website inquiry?

Use public clinic and pharmacy inquiry forms for business information only. Do not include patient identifiers, medical records, or prescription details. Follow the designated account workflow for information needed to process an order.

Who handles clinical or medication-related questions?

Clinical questions belong with the prescribing clinician. Questions about a dispensed prescription, preparation, labeling, or pharmacy instructions belong with the responsible pharmacy. CoreLink provides account and platform assistance through info@corelinkpharm.com .

Pharmacy partners

How are catalog, pricing, and shipping updates managed?

During partner onboarding, CoreLink and your pharmacy agree how product updates, pricing, shipping charges, order intake, and support are managed, including who supplies changes and how they are reviewed.

How can a pharmacy explore joining CoreLink?

Start with the pharmacy partnership inquiry. Share your pharmacy’s contact details, service areas, product focus, and relevant operational information so the partnership can be evaluated.

Start a partnership inquiry
Does a partnership inquiry guarantee acceptance?

A partnership inquiry begins a review. Participation depends on qualification, applicable requirements, and agreed operational and commercial terms.

What remains the pharmacy’s responsibility?

The pharmacy remains responsible for prescription review, preparation, labeling, dispensing, shipping, and applicable patient communication. CoreLink supports the product catalog, clinic ordering tools, and account and platform assistance.

Know who to contact.

Email info@corelinkpharm.com for account and platform help. Speak with the prescribing clinician about clinical questions and the responsible pharmacy about prescription or dispensing questions. Please do not include patient information in public website inquiries.

Understand our roles