1. About this policy
CoreLink Pharma (“CoreLink,” “we,” “us,” or “our”), located in Knoxville, Tennessee, provides a public website introducing its pharmacy access and coordination platform. This Privacy Policy explains information handled through the public website and business inquiries received by our support team.
The account portal is used by approved clinics to connect with participating pharmacies and place orders. This policy does not describe the portal’s full patient, prescription, payment, or account data processing. Consult the notices and agreements applicable to your account and order, and contact us if you need help identifying them.
2. Information you provide
When you contact us by email or an enabled inquiry channel, you may provide your name, work email, phone number, organization, practice location, practice or pharmacy focus, and the contents of your inquiry. We may also receive follow-up information you provide during the business conversation.
Please provide only information relevant to your inquiry and that you are authorized to share. Public inquiries should not contain patient names, medical records, prescription details, passwords, or payment card information.
3. Public website forms
Where a form is labeled as a preview, it checks entries and displays feedback in your browser but does not send a message to our support team or save an inquiry record. Preview feedback does not mean an inquiry has been received.
To send a business inquiry, email info@corelinkpharm.com. If an operational submission channel is enabled, information submitted through it is handled for the purposes described in this policy and any notice presented at collection.
Your browser may independently retain entries through autofill or related features. You can manage those features in your browser settings.
4. Technical information & cookies
When you visit the website, hosting and network services may process technical information such as your IP address, requested pages, browser information, device information, and access times to deliver and operate the website.
The current public website’s application code does not set cookies, include analytics or advertising trackers, or use local or session storage for inquiry information. Hosting services and external destinations may have their own technical processing and cookie practices. This statement applies to the public website application, not the separate account portal.
You can manage cookies through your browser settings. Restricting cookies or related browser functions may affect services you access.
5. How inquiry information is used
Our support team uses business inquiry information to respond, understand the request, coordinate with the appropriate people, evaluate clinic access or pharmacy partnership inquiries, and discuss next steps.
We may also use relevant communications to maintain business records, resolve questions or disputes, protect our services against misuse, and meet applicable obligations. An inquiry does not automatically approve an account, create a pharmacy partnership, or authorize an order.
7. Retention & security
Business inquiry records are retained according to the purpose of the communication, the ongoing relationship, and applicable recordkeeping or legal needs. Retention may differ for provider-managed technical records and account or pharmacy records governed by separate arrangements.
No website, email system, or transmission method can be guaranteed completely secure. Do not send passwords, payment card details, or patient records by public inquiry email. Use the designated workflow for account and order information.
8. Privacy questions & requests
You may contact info@corelinkpharm.com to ask about information associated with a business inquiry or request access, correction, or deletion where applicable. Include enough business context to locate the inquiry, without sending sensitive records.
We may need to verify your identity or authority before responding. The available rights, response requirements, and exceptions depend on applicable law. Some records may need to be retained to meet legal obligations or resolve an outstanding matter. A request concerning pharmacy or portal records may need to be directed to the organization responsible for those records.
9. Healthcare information & intended audience
The public website is intended for business and professional users. It is not directed to children and is not a patient record or prescription submission system.
This policy is not a HIPAA Notice of Privacy Practices or a business associate agreement. Applicable healthcare notices, agreements, and responsibilities depend on the actual relationship between the clinic, CoreLink, and the responsible pharmacy. Nothing in this policy certifies a system as suitable for protected health information.
10. External destinations & updates
Links may take you to the account portal or another service with its own terms and privacy practices. Review the information applicable to that service before using it.
We may update this policy to reflect changes in the public website or inquiry handling. The date above identifies the latest version. Where applicable law requires additional notice of a material change, that notice will be provided.
11. Contact us
CoreLink Pharma
Knoxville, Tennessee, United States
Email: info@corelinkpharm.com
For privacy questions, include “Privacy inquiry” in your email subject. For general navigation and business inquiry paths, visit Contact & Support.